Refund Policy

1. All sales are final

Payments for The Sports Desk subscriptions are non-refundable. This includes:

• Partial billing periods and unused time
• Periods during which you did not log in
• Subscriptions cancelled part-way through a month or season
• Dissatisfaction with a projection, ranking, or the outcome of any contest, lineup or wager
• Accidental renewals where the renewal notice was not read

2. Why

Access is delivered immediately and in full the moment payment completes, and the product is information — once you have seen a week’s edge board, ownership projections and simulations, that value cannot be returned. Because there is no free tier to evaluate the product on, the pricing page states exactly what each plan includes, and support will answer any question about scope before you subscribe rather than after.

We would rather be plain about this up front than run a refund process that quietly says no.

3. Cancelling

Cancel any time from your account settings or by emailing support@thesportsdesk.app. Cancelling:

• Stops all future charges immediately
• Leaves your access active until the end of the period you have already paid for
• Does not delete your account, lineups or saved scenarios

Cancel at least 24 hours before your renewal date to be certain the next charge does not process.

4. Statutory exceptions we do honour

Nothing in this policy removes rights you have under mandatory consumer law. Specifically:

• UK and EU right of withdrawal. Consumers ordinarily have 14 days to withdraw from a distance contract. Because digital access begins immediately, you are asked to consent to immediate performance at checkout, which waives that right for content already supplied. If you have not accessed any paid feature, contact us within 14 days and we will refund in full.
• Duplicate and erroneous charges. Billed twice for the same period, or charged after a confirmed cancellation? We refund those in full, always.
• Extended outages. If a paid feature is unavailable for more than 72 consecutive hours through our fault, contact us and we will credit or extend your subscription for the affected period.
• Unauthorised charges. Tell us and we will investigate and refund confirmed fraudulent transactions.

5. Chargebacks

Please email us before opening a chargeback — most issues are a billing mistake we can fix in minutes. Accounts subject to a chargeback are suspended pending resolution, and we may decline future subscriptions from accounts with a history of chargeback abuse.

6. Price changes and trials

We give at least 30 days’ notice before a price increase applies to your renewal, so you always have time to cancel first. If we offer a promotional or trial period, the terms stated at the time of that offer take precedence over this policy for that period only.

7. Contact

Billing questions and refund requests under section 4: support@thesportsdesk.app. Include the email address on the account and the approximate charge date.